Returns & Exchanges
At Octave Clothing Private Limited, we strive to ensure you are completely satisfied with your fashion purchase, offering a hassle-free 15-day return and exchange window for all unworn items. We are committed to providing a seamless post-purchase experience to maintain the highest standards of customer satisfaction.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange within 15 days of delivery.
Quality Check Preparation
Ensure the apparel is unused, unwashed, and retains all original brand tags and packaging to qualify for a successful quality inspection.
Reverse Pickup
Our logistics partner will arrive at your doorstep within 48-72 hours to collect the package; please ensure you obtain a signed pickup receipt.
Refund or Exchange Processing
Once the item reaches our warehouse and passes quality control, your refund will be initiated to the original payment method or the exchange item will be dispatched.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing